FAQ
For any additional questions and information, feel free to
contact us.
SALES AND AVAILABILITY
+Where can I buy Arcturus airsoft replica, parts, and
accessories?
Arcturus airsoft replicas, parts, and accessories are only sold through authorized
Arcturus dealers, which you may find using our Dealer Locator.
You may also contact the Arcturus importer/distributor for your region. In the United States, the
official Arcturus distributor is MOS Manufacture Inc. If you are outside of
the United States,
please
see our list of International Distributors to find the Arcturus importer and distributor for your
region.
+Can I buy Arcturus airsoft replicas, parts, or
accessories directly from Arcturus?
Arcturus does not offer direct sales as we do not stock any inventory of airsoft replica, parts, or
accessories. This is handled by our worldwide distribution network.
Please use our dealer locator to find the authorized Arcturus retailer nearest you. You may also
contact
the official Arcturus importer/distributor for your region for ordering information.
In the United States, MOS Manufacture Inc is the official Arcturus
distributor.
+How do I inquire about becoming a Arcturus dealer or
distributor?
If you are an airsoft retailer located in the United States, please contact MOS
Manufacture Inc
directly
for wholesale information. MOS Manufacture Inc is the exclusive Arcturus
distributor for the US
market
since June 2021. Arcturus does not offer direct sales to individual dealers.
Outside of the US, please see our list of International Distributors and contact the Arcturus
importer
for your region for wholesale information.
If you are in a country not currently served by an official Arcturus importer and are interested in
becoming an official Arcturus importer and distributor, please contact our sales team for more
information.
PRODUCT QUESTIONS
+Can you recommend any modifications, upgrades or
accessories for my Arcturus
airsoft
gun?
Arcturus Customer Service is not able to provide any guides nor recommendations regarding
aftermarket
parts nor modifications to your Arcturus product. We are also not able to give any advice regarding
the
fitment of aftermarket parts in Arcturus products. Arcturus provide inhouse line of optional
components
are designed specifically for Arcturus airsoft replicas.
We recommend checking the Arcturus Community Forum to see what modifications other Arcturus owners
have
performed and can recommend.
+Do you have any updates on your upcoming products?
Our research and development team is always hard at work, whether it is improving our current lineup
or
developing new products. We are not able to comment on anything beyond official announcements.
Please
see our News page for official press releases, subscribe to our email newsletter, and follow us on
Facebook and Instagram.
+Does Arcturus produce any gas-powered airsoft
replica?
All current Arcturus airsoft replica are battery powered.
+What kind of battery do you recommend for my Arcturus
airsoft gun?
Most Arcturus airsoft replica are designed to operate with either a 7.4v or 11.1v Lithium Polymer
(LiPo)
battery pack, depending on the model and region configuration. We generally recommened using
batteries
with discharge capability of less than 40amps. For models shooting bellow 350FPS we generally
recommend
7.4v and for models shooting above 350fps we generally recommend 11.1V.
Using battery with higher than recommended voltage or discharge capability may result in excessive
heat
generation and undesired operation such as over spin or double shot.
There are many battery pack manufacturers on the airsoft market. As we have not worked with any
specific
manufacturers, we are not able to provide specific battery pack recommendations for your Arcturus
airsoft gun. We are only able to provide the guidelines above.
+How do I register my Arcturus product?
Product registration is quick and easy with our online Product Registration form. Registration is
optional and not required for warranty validation.
Product registration is for domestic United States sales only. Outside of the United States, please
contact your region’s official importer to see if product registration is required or requested.
+How do I request repair service? How do I submit my
Arcturus product for repair?
The Arcturus warranty policy can be found on our Warranty Information page.
If you are outside of the United States, your warranty terms and conditions may differ depending on
your
region. Please see our Warranty Information page to find the distributor that handles service
requests
for your region.
WARRANTY AND SERVICE
+Can I get my Arcturus product serviced directly by
Arcturus?
Arcturus does not operate an airsoft service center. If your Arcturus product requires service,
whether
it is under warranty or out of warranty, the Arcturus distributor for your region will be able to
assist
you. Please see our Warranty Information page for more information.
+Am I able to request replacement parts directly from
Arcturus?
No. You will need to contact the Arcturus importer/distributor for your region. Please see our
Warranty
Information page for more information.
+Does removing the orange flash hider void warranty?
In the United States, removing the orange muzzle device in itself does not void the warranty, but
may be
illegal in your jurisdiction; please be sure to follow your local laws and regulations regarding
these
safety markings.
Any damage or malfunctions that may occur during the process of this modification or as a result of
this
modification is not covered under warranty as the warranty protects you against manufacturing
defects,
not user error.
Please note that this may differ depending on the warranty requirements and laws and regulations for
your country, and the above is valid in the US only. If you are outside of the United States, please
contact the Arcturus importer and distributor for your region for more information.
+Who and What is Arcturus?
Arcturus Tactical is a high-end airsoft replica manufacturer established in 2017 by a group of
passionate and experienced industry professionals. Our products are built with quality, innovation,
and
needs of the community as our priority. Arcturus’ philosophy is reflected in every single one of our
products. We constantly innovate in design, material, and manufacturing process in order to bring
exceptional quality and value to satisfy most demanding needs of airsoft enthusiasts worldwide. We
are
eager to bring you to the next level of performance in airsoft.
+What does Arcturus mean?
The Arcturus name comes from Arcturus, the red giant star in the Northern Hemisphere. It is the
brightest star in the constellation Boötes.
GENERAL INFORMATION
+I have a great idea for a new Arcturus product. Where
can I submit my idea?
While we welcome any and all feedback about our products, we are not able to accept unsolicited
ideas,
suggestions, proposals, etc. for products, product concepts, etc.. The purpose of this policy is to
avoid potential misunderstandings or disputes when Arcturus products might seem similar to ideas
submitted to us. Thank you for your understanding.